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SHIPPING

All of our products are made to order by us. We do not use a print on demand service. We are usually able to ship out items within 3 to 10 days of the order. But time to time some of blank stock items go on back order and shipping will take a bit longer. We will contact you if this is the case. We always ship via US Mail. If you have any questions, or need something quick, please reach out to our customer service team and we will do our best to accomodate you.

RETURNS

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shell@sparklesbyshell.com. If your return is accepted, you can then ship your item back to us at Sparkles by Shell, 246 W Main St. Monongahela, PA 15063

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shell@sparklesbyshell.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Custom products (such as special orders or personalized items), cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Be sure to check our photo gallery above for all sizing specs.

For our clothing options, we suggest you wash cold, inside out. Dry on low or hang to dry.

For our Mugs, they are dishwasher and microwave safe.